Trejo Logistics

Frequently Asked Questions

What is the average delivery time for shipments?

The average delivery time for our shipments is 2-3 business days, depending on the destination and shipping method chosen.

How can I track my shipment?

You can track your shipment by entering the tracking number provided in the confirmation email on our website's tracking page. Alternatively, you can contact our customer support for assistance.

Do you offer international shipping?

Yes, we offer international shipping services to various countries. Please contact our sales team for more information and shipping rates.

What safety measures do you have in place for transporting goods?

We adhere to strict safety protocols and regulations to ensure the safe transportation of goods. Our drivers are trained professionals, and our vehicles undergo regular maintenance checks.

Can I change the delivery address after placing an order?

Yes, you can change the delivery address before the shipment is dispatched. Please contact our customer support team as soon as possible to request the change.

What should I do if my shipment is damaged or lost?

If your shipment is damaged or lost during transit, please contact our customer support immediately. We will initiate an investigation and work to resolve the issue promptly.

Do you provide warehousing services?

Yes, we offer warehousing solutions for businesses requiring storage space for their goods. Our warehouses are equipped with advanced security systems and climate control.

How can I request a quote for shipping services?

You can request a quote by filling out the form on our website or contacting our sales team directly. Please provide details such as shipment size, weight, and destination for an accurate quote.

What types of payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms. Please refer to our website or contact our billing department for more information.

Can I schedule a specific delivery time?

We offer flexible delivery options, including scheduled delivery times for an additional fee. Please contact our customer support to arrange a specific delivery time that suits your needs.